There are many ways that persons with disabilities may require accommodations in the ability to access services. In each case, we will do our best to accommodate all needs, maintaining an environment that respects the dignity and independence of persons with disabilities.
As some of our business is conducted virtually or by phone, Zuva will need persons with disabilities to identify their needs for assistance. We may use alternate methods to provide services to customers with disabilities, but in each case, will work with the person to make sure their disability is taken into consideration.
Examples of Accommodations may include:
- Assistive Devices;
- Service Animals; and
- Support Persons
We recognize that some customers with disabilities use assistive devices in order to access or benefit from our services. A person with a disability may provide their own assistive device or such other reasonable alternative measure or accommodation that Zuva may propose for the purpose of obtaining, using and benefiting from the goods and services provided by Zuva.
Exceptions may occur in situations where it is determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises. In these situations, and others, we may offer a person with a disability other reasonable measures to assist him or her in obtaining, using and benefiting from our services. We will use our best efforts to accommodate all assistive devices or use alternate methods to enable services that take their disability in mind.
It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.
Zuva welcomes people with disabilities and their service animals. A person with disabilities may be accompanied by a guide dog or other service animal when on our premises. If access is required to a non-public area of Zuva, we will work with the person for the most suitable way to enable the person to obtain, use or benefit from the service.
In the event that it is not readily apparent that an animal is being used as a service animal for reason relating to the customer’s disability, we may request verification from the customer.
In the event a health and safety concerns presents itself, for example in the form of a severe allergy to the animal, we will make all reasonable efforts to meet the needs of all individuals.
Zuva recognizes that some individuals with disabilities rely on support persons for assistance while accessing services. In some cases, Zuva may require a person with a disability to be accompanied by a support person while on our premises in situations where it is necessary to protect the health and safety of the person with a disability or of others on the premises. A support person may be used for assistance with communication, mobility, personal care, or medical needs.
A person with disabilities who is accompanied by a support person will be allowed to enter into our premises together with the support person, in accordance with Zuva’s policies and procedures for security, and handling and disclosing confidential information.
All customer/client confidentiality requirements and practices will also apply to support persons. The support person may be required to execute a Non-Disclosure Agreement as part of this accommodation.